Shipping & Delivery

CAUTION:


Due to COVID-19 pandemic, it might take you longer to deliver.


Due to COVID-19 pandemic, you might receive the package by a contactless delivery

depending on your region.

Unfortunately we cannot take responsibility if you would encounter troubles

like you couldn’t receive the package due to the contactless delivery. 

We think you should write down the tracking number and try to receive it during your stay at your place.


You might be charged additional fees when the package arrives. 

Depending on the situations of going through the customs, we cannot predict these fees. 

Before placing your order, please check the import and customs fees information for your country.And please DO NOT reject your package due to above fees.

If you reject it, unfortunately we have to charge you all the cost we got.


I appreciate your understanding!


 


1 . The way to ship

We deliver the merchandise overseas from Tokyo-Japan using EMS shipping. 


2 . Cost of shipping

It depends on your country, regions and the weight* of your order. 

If you add the marchandise into your cart, the cost is calculated automatically depending on the weight. 

*Weight includes the weight of the packing materials. 


3 . Delivery time

The shipment takes approximately 7 to 13 days to reach you after your order. 

It depends on your country and region. 

The above time is likely to change also depending on the postal service and customs conditions in your country. 

*Please note that these service is especially crowded around the consecutive holidays. 


We will let you know the tracking information of your order after shipping. 

If you want more detail information about your package, please check it. 


4 . Taxes

You may be imposed import duty, VAT (Value-Added Tax),and customs duty depending on each country. 

We do not charge any taxes including consumption tax, so it is difficult for us to take responsibility regarding any taxes problems. 

If you have some inquiry about taxes, please ask the tax or customs authority in your country.


5 . Cancellation policy

We are unable to accept any cancellation to your order except for damaged, defective, or wrongly shipped merchandise.

Please confirm your order before proceeding payment.


6 . Exchange policy

If you get the damaged, defective, or wrong merchandise, we will exchange these for a new one.

We deliver the merchandise overseas from Tokyo-Japan using EMS shipping. 


2 . Cost of shipping

It depends on your country, regions and the weight* of your order. 

If you add the marchandise into your cart, the cost is calculated automatically depending on the weight. 

*Weight includes the weight of the packing materials. 


3 . Delivery time

The shipment takes approximately 7 to 13 days to reach you after your order. 

It depends on your country and region. 

The above time is likely to change also depending on the postal service and customs conditions in your country. 

*Please note that these service is especially crowded around the consecutive holidays. 


We will let you know the tracking information of your order after shipping. 

If you want more detail information about your package, please check it. 


4 . Taxes

You may be imposed import duty, VAT (Value-Added Tax),and customs duty depending on each country. 

We do not charge any taxes including consumption tax, so it is difficult for us to take responsibility regarding any taxes problems. 

If you have some inquiry about taxes, please ask the tax or customs authority in your country.


5 . Cancellation policy

We are unable to accept any cancellation to your order except for damaged, defective, or wrongly shipped merchandise.

Please confirm your order before proceeding payment.


6 . Exchange policy

If you get the damaged, defective, or wrong merchandise, we will exchange these for a new one.